Choosing the right appstore review management software can be overwhelming, to say the least. You start by scrolling through G2, comparing features and prices, trying out a few free trials, and then getting lost in dashboards. And before you know it, your PM wants answers – fast.

That's why I dedicated five days to testing 23 top appstore review management software platforms hands-on. I spoke with ASO experts like Yaroslav Rudnitskiy and Karen Taborda, read every recent review, Reddit thread, and Quora post, and even combined user reviews from G2, Capterra, and TrustRadius.

The Top 7 Options

After thorough testing, I'm excited to reveal the top seven appstore review management software platforms that met my rigorous criteria:

  • AppFollow
  • AppTweak
  • Appbot
  • App Radar
  • ReviewTrackers
  • Reviewflowz
  • Asodesk

Must-Have Features for Exceptional App User Experience

When choosing an appstore review management software, it's essential to consider the following must-have features:

  • One inbox for all stores: A unified dashboard that pulls every review from multiple stores into one place, eliminating tab madness and ensuring total visibility.
  • Reply without leaving: The ability to reply to reviews directly within the platform, without having to leave the dashboard or perform browser gymnastics.
  • Bulk reply with smart filtering: The capacity to filter reviews by sentiment, star rating, country, device, app version, or featured reviews, allowing for personalized and targeted responses.
  • AI-crafted replies that sound human: AI-powered workflows that draft personalized replies that don't feel templated, saving you hours of time.
  • Built-in sentiment and keyword tagging: The ability to auto-tag reviews by emotion and topic, helping your team prioritize and address issues before they escalate.
  • Plug into where your team works: Seamless integrations with popular collaboration tools like Slack, Zendesk, Salesforce, and more, ensuring that reviews show up exactly where your team will see them.
  • Clear statuses, tags, and ownership flows: The ability to track who replied, who dropped the ball, and who's owning Play Store reviews in France, ensuring clear ownership and accountability.

AppFollow: A Top-Notch Option

AppFollow is a top-rated appstore review management software that meets each of these criteria. With a 4.6/5 rating on G2 (194 reviews) and 8.2/10 rating on TrustRadius (5 reviews), it's clear that this platform delivers exceptional results.

AppFollow's features include:

  • Unified inbox for multi-store reviews
  • AI-assisted, personalized reply suggestions
  • Auto-tags, sentiment, and topic detection
  • Integrations with Slack, Zendesk, Salesforce, and 20+ tools
  • Advanced filters by keyword, tag, star rating, country, device, app version, and featured reviews

Pricing for AppFollow scales based on the number of apps you track, teammates who need seats, and AI and automation features enabled. Paid plans start at around $179/month and go up to roughly $559/month+ before reaching custom enterprise pricing.